A. Product Information

When an item catches your attention, simply clickon its name/photo to see its particular detail page.

1. Processing time

An item’s processing time depends on its particular design. Hence, it takes a certain time to process one and we provide you with this information in each product page; on the right side under the Product’s name and the Product’s Description.

Please be aware of the information and make a perfect shopping plan for yourself if you would need your item to arrive on time for a specific occasion. 

*Please note that processing time does not include shipping time.*

2. Sizing & Colors

You will see all available sizes and colors on the right side in any Product’s Page. If a size or color doesn’t appear, it shall be unavailable at that moment so If you would like to inquire about restocking time, click “Ask a question” and fill in your inquiry, you will be posted if the variant is available.

We highly recommend you to refer to each Product’s Size chart as It may vary from different Designs; it appears in the Product’s Page. By referring to each particular size chart, it also reduces additional cost caused due to Return & Exchange (kindly refer to our Return Policy here)

3. General Information

Love to know the product better ? You can find more details in the Product’s Description (ex: product details; size & fit; care instruction; etc.). You can also find out what other verified buyers think about it in the Reviews tab.

B. Order Placement
1. Add to Cart:

Adding your favorites from wishlist or simply click “Quick Shop”; “Add to Cart”; to add any item to the Shopping Cart

  • Before checking out, please make sure that you have added the right items of your choice to the shopping cart and the right quantity of each item.
  • If you require any customization to certain items or needing your order to arrive on a specific date, kindly “Add Order Note” at the Shopping Cart page or contact us via support@cici.me for best support
2. Filling in your Information
  • Contact Information: To receive Order Update, it is compulsory to fill in your Email Address as we will also contact you mostly via email for further notice after your order is placed.
  • Shipping Address: We highly recommend you to fill in all required info in all blocks as it reduces the chance that your Order is delayed or lost on its way due to missing certain information of your Shipping Address. Kindly refer to our suggestion content which appears in each block
  • Save this information for next time: Simply leave a tick in the tick box to save time filling in your information again and again upon purchasing your future order.
3. Continue to Shipping
Express Shipping Options:
  • EMS (Express Mail Service): to most of Asian countries: 7-10 business days; Rest of the world: 7-15 business days.
  • DHL, FEDEX: 3-5 business days

*Kindly note that Total Waiting Time = Processing Time + Shipping Time*

4. Payment Methods

Please note that after placing an order you will receive an automatic email confirming the order. However, this receipt does not constitute a contract, and CICI reserves the right to cancel any order for reasons including, but not limited to, inability to authorize a credit card, insufficient stock, or suspicion of fraud.

Credit card (VISA, Master): Please fill in the required information to complete your purchase
PayPal: By selecting this method, you will be redirected to PayPal, kindly complete next steps according to PayPal guideline.
AfterPay: Pay in 4 - interest-free with AfterPay. You will be redirected to AfterPay when selecting this method,  kindly complete next steps according to AfterPay guideline.
Gift Card: Fill in a Gift Card code in the Payment Page to apply it to your purchase

There are some possible reasons that make your payment failed while placing your order:

  • Your connection may have dropped during checkout
  • Your card may have been rejected

If you're still having trouble placing an order after multiple attempts, please contact us at support@cici.me with a screenshot of the error and we'll sort it out for you.

*All prices and associated fees are charged in US dollars*

*Occasionally we may require additional information to verify your identity or address. In this case we will contact you by email, whatsapp or SMS so please kindly provide us with required information so that we can proceed with your order. Otherwise we might have to cancel your order and issue a full refund by way of Store Credits*