REFUND POLICY1. Return & Re-Ordering
- Refunds for (1) (reasons for return) are only issued in Store Credits / Loyalty Points for re-ordering; only when we receive your returning item(s) and implement a Quality Control at our Fulfillment Center.
- Return Requests of (2) or (3) (reason for return) are entitled to a refund of original payment and return shipping fee. The refund will be issued only when we receive your returning item(s) at our Fulfillment Center.
- If your returning item(s) is received at our Fulfillment Center within 30 days from the date of the order being delivered to you (as shown in your original order’s tracking details) we will issue a refund which excludes the original shipping fee of your order since it had already been delivered to you first hand.
- If your returning item(s) is received at our Fulfillment Center within 30 – 45 days from the date of the order being delivered to you (as shown in your order’s tracking details), we will only issue a 50 % refund based on your original item(s)’ value which excludes the original shipping fee of your order since it had already been delivered to you first hand.
- Any returning item(s) received at our Fulfillment Center after this 45 days period will be rejected and will not be refunded. It shall be returned to you and you are responsible for the cost of send-back shipping.
Delivery costs will be refunded in the following circumstances:
- If you return a faulty/incorrect item;
- If we cancel your order due to stock availability;
Most of our products are designed and Made-to-Order and We always try our best to provide you with the most accurate service; comply with our terms, so all cancellation requests cannot be made once your order has been confirmed! However, we will assist you to cancel your order if:
- Your order is confirmed but one of the items is Sold Out. We offer a refund to the original Payment for service assurance OR you can request for a refund by way of Store Credits / Loyalty Points for future orders.
- Your order is completed but you received an Incorrect Item / Faulty Item (kindly also refer to our return policy)
- Your order is canceled by us due to unexpected reasons.
Invalid Card Owner Identity
Missed Delivery (excluding the original shipping fee)
Back-to-sender / Returned-to-sender orders (excluding the original shipping fee)
*We only offer refund by way of Store Credits / Loyalty Points in the above cases*
We will contact you as soon as the above issues arise or do not hesitate to reach out to us at email@example.com if you would need assistance in regard to the above issues.
In case you need to make changes to your order, please contact us at firstname.lastname@example.org as soon as possible after the order is placed and we will try our best to assist you
- Remove duplicate item
- Increase an item’s quantity
- Change your shipping address
- Change your email address
- Customize an item (extra fee might be applied)
- Change your size
- Upgrade shipping (If you already have a plan and need to expedite shipping)
*In case your order has been processed, your request for changes will not be applicable*3. Refund Process
Once we confirm the refund solution with you, your refund will be processed within the next 5-7 working days so we would highly recommend you not to open a dispute in regard to your refund as it will complicate the process. We understand the process takes time but we always try our best to ensure your rights while maintaining our Standard Operation Procedure.