Terms of Service
GENERAL TERMS AND CONDITIONS OF PURCHASE AND USE1. INTRODUCTION
This document (together with the documents mentioned herein) establishes the general terms and conditions that govern the use of this website (www.cici.me) and the purchase of products on it (hereinafter referred to as the "Conditions").
These Conditions may be modified. It is your responsibility to read them periodically, as the Conditions at the time of using the website or concluding of the relevant Contract (as defined further on) shall be those that apply.
If you have any query regarding the Conditions or the Data Protection Policies, you may contact us by using the contact form.
The Contract (as defined below) may be executed, at your choice, in any of the languages in which the Conditions are available on this website.2. OUR DETAILS
Sale of goods through this website is carried out under the name CICI by CICI Trading Services Company Limited with registered address at 140 Nguyen Trai, Ben Thanh Ward, District 1, Ho Chi Minh City, Vietnam, Zip code: 100000 with e-mail address email@example.com , registered with number 0314956702.3. YOUR DETAILS AND YOUR VISITS TO THIS WEBSITE
The information or personal details that you provide us shall be processed in accordance with the Data Protection Policies. When you use this website, you agree to the processing of the information and details and you state that all information and details provided are true and correspond to reality.4. USE OF OUR WEBSITE
When you use this website and place orders through it, you agree to:
- Use this website to make enquiries and legally valid orders only.
- Not to make any false or fraudulent orders. If an order of this type may reasonably be considered to have been placed, we shall be authorized to cancel it and inform the competent authorities.
- When you place an order on this website, you state that you are over the age of 18 and are legally eligible to enter into binding contracts.
Delivery service for the articles offered on this website is applicable worldwide, with the exception of Vietnam.6. FORMALIZING THE CONTRACT
To place an order, you must follow the Ordering & Payment guideline and click on "Pay Now". After doing so, you will receive an email confirming receipt of your order (the "Order Confirmation"). You will be informed via email that the order is being sent (the "Shipping Confirmation"). These Conditions and the Contract constitute a written agreement between us. An electronic receipt with the details of your order will also be attached to the Shipping Confirmation (the “electronic receipt”).
Please tick the accept email checkbox for Order Confirmation and Shipping Confirmation. We are not responsible for any updates that are not being delivered to you if you do not provide us with correct personal information (including email, phone number) or untick the email checkbox mentioned in the checkout step.7. TECHNICAL MEANS TO CORRECT ERRORS
In case you detect that an error occurred when entering your personal data during your registration as a user of this website, you can modify them in the “My Account” section.
In any case, you will be able to correct errors related to the personal data provided during the purchase process by contacting the customer service via the email address firstname.lastname@example.org. This website displays confirmation boxes in various sections of the purchase process that do not allow the order to continue if the information in these sections has not been correctly provided. Also, this website offers details of all the items you have added to your shopping cart during the purchase process, so that before making the payment, you can modify the details of your order.
If you detect an error in your order after the completion of the payment process, you should immediately contact our customer service, via the email address above to correct the error.8. AVAILABILITY OF PRODUCTS
All product orders are subject to availability. Along this line, if there are difficulties regarding the supply of products or there are no more items left in stock, we reserve the right to provide you with information on substitute products of the same or higher quality and value that you may order. If you do not wish to order the substitute products, we will reimburse any amount that you may have paid.9. REFUSAL TO PROCESS AN ORDER
We reserve the right to remove any product from this website at any time and to remove or modify any material or content from the same. Although we will always do everything possible to process all orders, there may be exceptional circumstances that force us to refuse to process an order after having sent the Order Confirmation. We reserve the right to do so at any time. We shall not be liable to you or to any third party for removing any product from this website, or for removing or modifying any material or content from the website or not processing an order once we have sent the Order Confirmation.10. DELIVERY
Subject to availability, (see Clause 5 above), and unless there are any exceptional circumstances, we will endeavor to fulfill your order for product(s) listed in the Order Confirmation by the delivery date set out in the Order Confirmation or, if no estimated delivery date is specified, within 45 days of the date of the Order confirmation.
Reasons for delay could include:
- Customization of products (including Made-to-order products)
- Specialized items;
- Unable to contact you for further information to proceed your order
- Customs Clearance
- Delivery area;
- and/or Unforeseen circumstances;
If for any reason we are unable to comply with the delivery date, we will keep you informed and we will give you the option to continue with the purchase, establishing a new delivery date, or if the delivery time is delayed more than 14 days from the total delivery time (including processing time and shipping time) stated on our website, you will have the option of canceling the order with full reimbursement of the amount paid (in accordance with Refund Policy). Keep in mind in any case that we do not make home deliveries on weekends or bank holidays.
Otherwise delays may happen due to unexpected situations stated above, so we may require you to wait for the order to be delivered.
For the purpose of these Terms, the "delivery" shall be deemed to have occurred or the goods shall be deemed to “have been delivered” upon signing for receipt of the products at the agreed delivery address.11. LOYALTY PROGRAM
If you participate in the loyalty program, you may collect and redeem your rewards when you shop online at the Site. The points and reward structures are set out on the Sites. Please also see our Rewards page for more information
If you participate in the loyalty program, you agree to the following:
Rewards points are valid from the date of issuance indicated on the rewards, until the expiry date indicated.
Merchandise returns and other financial adjustments will be deducted from your total CICI Rewards Program point balance, at the sole discretion of CICI. Points are awarded on dollars spent on the Product, not including duties, tariffs, taxes, and shipping costs.
Your points and rewards have no cash value and may not be exchanged for cash.
You must login to your account when you wish to collect points.
Your points and rewards cannot be transferred, brought, sold or in any way traded.
You can check your points and rewards on your reward page. In case of any inconsistency between the membership points reflected in your account and our internal records, the latter shall prevail.
Points earned and/or redeemed will be updated on your online account within a reasonable period of your transaction.
You can use your points to redeem rewards only via your personal online account. Rewards can be used online or offline as specified in their terms and conditions.
Unless otherwise indicated, points are earned on all purchases except gift cards, coupon codes, store credits, delivery charges and carrier charges.
Each reward can only be used once towards the partial or full payment of regular-priced products.
Rewards cannot be used in conjunction with other promotions, offers or discounts unless otherwise stated.
Unless otherwise stated, rewards can be used to purchase any of our products, except Gift Cards and delivery charges.
All points expire 90 days from your last eligible purchase
The program terms and conditions, structures, FAQs or any other descriptions of the program are subject to change at any time.
We further reserve the right to change, modify (including how points will be earned and redeemed and what rewards will be available), terminate, discontinue or cancel the program at any time and in our sole discretion. Any changes, modifications or termination or any part of the program or its terms will be effective upon publications of those changes on the Site.
Your continued participation in the program will confirm your acceptance of such changes or modifications. Therefore, you should review these terms and conditions and applicable policies frequently to understand the terms and conditions that apply to the program.12. UNABLE TO DELIVER
We cooperate with third party carriers to deliver your order worldwide. If the courier is unable to deliver the goods after two attempts, the courier will attempt to find a safe place to leave it. If the courier cannot find a safe place, your order will be returned to our warehouse. We may have to send it back to your default delivery address and ask you to cover the delivery costs.13. TRANSMISSION OF RISK AND OWNERSHIP OF THE PRODUCTS
The products shall be under your responsibility from the moment of delivery to you as outlined in Clause 10 above.
You will take ownership of the products when we receive full payment of all amounts due, including delivery charges, or at the moment of delivery (as defined in Clause 10 above), if that were to take place at a later time.14. PRICE AND PAYMENT
The price of the products will be as stipulated at all times on our website, except in the case of an obvious error. Although we make every effort to ensure that the prices featured on the website are correct, errors may occur. If we discover an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price or canceling it. If we are unable to contact you, the order will be considered canceled and all amounts paid will be reimbursed to you in full (in accordance with our Refund Policy).
We are not obliged to provide you with any product at the incorrect lower price (even when we have sent the Shipping Confirmation) if the error in the price is obvious and unmistakable and could have reasonably been recognized by you as an incorrect price.
The prices on the website exclude VAT and delivery charges, which are added (if any) to the total price as indicated in our Shopping Guide (see the section on Delivery Charges).
Prices may change at any time. However, except as stipulated above, the changes shall not affect the orders for which we have sent an Order Confirmation.
Once you have selected all articles that you wish to buy, they will be added to your shopping cart. The next step will be to process the order and make the payment. To that end, you must follow the steps of the purchase process, indicating or verifying the information requested in each step. Furthermore, throughout the purchase process, before payment, you can modify the details of your order. You are provided with a detailed description of the purchase process in the Shopping Guide. Also, if you are a registered user, a record of all the orders placed by you is available in the "My Account" area.
You may use, as payment method, the following cards: Visa, MasterCard and American Express. To minimize the risk of non-authorized access, your credit card details will be encrypted.
When you click "Pay ", you are confirming that the credit card is yours.
Credit cards are subjected to verification and authorization by the card issuing entity. If the entity does not authorize the payment, we shall not be liable for any delay or failure to deliver and we will be unable to conclude any Contract with you.15. BUYING GOODS AS A GUEST
The functionality of buying goods as a guest is also available on the website. Under this type of purchase, only such data which are essential to process your order will be requested from you. Upon completion of the purchase process, you will be offered the possibility of registering as a user or continuing as a non-registered user.16. EXPRESS CHECKOUT
The express checkout feature (hereafter "Express Checkout") makes it easier for you to make purchases on this website as you do not have to enter shipping, billing and payment information for each purchase. Express Checkout is available in the “Shopping Bag” section.
To use Express Checkout you will have to save your card information. You may do so when making a payment with any of the cards accepted by this website by clicking the "Save my card details" option. This will result in the following card details being saved: card number, card holder name exactly as it appears on the card and card expiry date.
By agreeing to use Express Checkout, you authorize that purchases paid though the tool be charged to the respective card linked to the tool. Card usage shall be governed by the written terms between you and the card issuer in all cases.
You may save card information in Express Checkout for as many cards as you like, to do so you must make at least one payment with each of them. If you wish to save card information for more than one card, the card whose information was saved most recently will be considered your "Favorite Card", and will be charged for Express Checkout purchases by default. However, you may change your Favorite Card in the My Account section of this webpage.
To use Express Checkout, you only have to click on the "Express Checkout" button that appears in the Shopping Bag. A screen will immediately appear with the shipping, billing and payment information for your purchase. The information available on this screen cannot be edited, so if there is incorrect information, do not complete the purchase. To make purchases using different details please, do not use the Express Checkout service.
You may change your Favorite Card linked to Express Checkout in the My Account section of this webpage.
The provisions of this clause shall not apply if you buy goods as a guest.17. CANCELING ORDER
To avoid possible delays, we will process your order right after we receive your payment. Thus, we are unable to make any changes to an order once it has been processed. This includes canceling your order, updating an address, updating the size of an item, and/or combining any shipments, etc.18. EXCHANGE/ RETURN POLICY
Right of withdrawal
The right of withdrawal allows the consumers to change their mind about the purchase made. In this case, the consumer can return the goods and obtain a refund of the amount paid. The right of withdrawal must be fully exercised within 30 days starting to run from the date that the order is delivered or if the delivery time is delayed more than 14 days from the total delivery time (including processing time and shipping time) stated / informed by us.
To exercise the right of withdrawal, you may notify us by sending an email to email@example.com or by writing to our contact form, of your decision to withdraw from this contract by an unequivocal statement (example: a letter sent by post or email). You may use the model withdrawal form as set out in the Annex, but it is not obligatory.
You have up to 5 days after You have received your delivery to submit your return/exchange form (other than in respect of goods made to your specification or are clearly personalized).
General policy: If You wish to return a product(s) within the withdrawal period above, You can make a return to us at our designated address noted in the return instruction. You will be responsible for the cost of returning the product to us.
Where possible, please use or include with the product being returned all original boxes, instructions/documents and wrappings. We will process your refund as soon as possible (and in any case, within 30 days of giving us notice of cancellation). We will refund any money received via Store Credit and/or Loyalty Points. We only refund to the original payment method in the following circumstances (in accordance with our Refund Policy):
- Incorrect Item(s) received;
- Faulty Item(s) received;
- If we cancel your order due to stock availability;
You should be aware that You are under an obligation to take reasonable care of the product(s) whilst they are in your possession. This means including all of the product(s) instructions, documents and wrappings when returning the product(s) and returning the product(s) in the same condition as received. Failure to exercise such reasonable care may, depending on the circumstances, give rise to a right of action against You for breach of statutory duty.
There’s no cost to exchange your purchase. If you wish to try another style, simply return it for a store credit refund and purchase the new item separately.
Upon receipt of the product, we will fully examine it and notify You of your right to a replacement or refund (if any) via e-mail within a reasonable period of time. We aim to process the refund or replacement as soon as possible and, in any case, within 30 days of the day we confirmed to You via email that You are entitled to a refund or replacement.
Defective products will be refunded in full, including a refund of the delivery charges and any reasonable costs incurred by You in returning the item.
Delivery costs will be refunded in the following circumstances:
- If you return a faulty/incorrect item;
- If we cancel your order due to stock availability;
- Incorrect Item(s)/Damaged items received;.
- Faulty Item(s) received;
- If we cancel your order due to stock availability;.
Otherwise, the refund will be made as store credit to your CICI account
Customs duties and sales taxes are non-refundable through CICI. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker.
Please note that: End of season sale and Clearance sale are Final-sale. “Final-sale items, identified by a cross-out on prices, cannot be canceled, returned nor exchanged"
If you have any questions, you can contact us on our contact form.19. LIABILITY AND WAIVING LIABILITY, STATUTORY CONSUMER RIGHTS
Unless otherwise indicated expressly in these Conditions, our liability regarding any product acquired on our website shall be limited strictly to the price of purchase of said product.
Notwithstanding the above, our liability shall not be waived nor limited in the following cases:
- in case of death or personal harm caused by our negligence;
- in case of fraud or fraudulent deceit; or
- in any case in which it was illegal or illicit to exclude, limit or attempt to exclude or limit our liability.
Notwithstanding the paragraph above, and to the extent legally allowed, and unless these Conditions indicate otherwise, we shall not accept any liability for the following losses, regardless of their origin:
- loss of income or sales;
- operating loss;
- loss of profits or contracts;
- loss of forecast savings;
- loss of data; and
- loss of business or management time.
Due to the open nature of this website and the possibility of errors in storage and transmission of digital information, we do not warrant the accuracy and security of the information transmitted or obtained by means of this website, unless otherwise indicated expressly on this website.
All product descriptions, information and materials shown on this website are provided "as is", with no express or implied warranties on the same, except those legally established. In this sense, if you are contracting as a consumer or user, we are obliged to deliver goods that are in conformity with the Contract, being liable to you for any lack of conformity which exists at the time of delivery. It is understood that the goods are in conformity with the Contract if they: (i) comply with the description given by us and possess the qualities that we have presented in this website; (ii) are fit for the purposes for which goods of this kind are normally used; (iii) show the quality and performance which are normal in goods of the same type and which can reasonably be expected. To the extent permitted by law, we exclude all warranties, except those that may not be excluded legitimately.20. RESELL
We do not encourage resell in any form. If you are reselling without our notice and/or confirmation, you will be responsible for any charge and/or dispute that may cause your customers.21. INTELLECTUAL PROPERTY
You recognize and agree that all copyrights, registered trademarks and other intellectual and industrial property rights to the materials or contents provided as part of the website belong at all times to the CICI Trading Services Company Limited or to a third party who had authorized to the CICI Trading Services Company Limited the use of said content or material. You may NOT use said material unless you are expressly authorized by the CICI Trading Services Company Limited. This does not prevent you from using this website to the extent necessary to copy the information on your order or contact details.22. VIRUSES, PIRACY AND OTHER COMPUTER ATTACKS
You must not make undue use of this website by intentionally introducing viruses, Trojans, worms, logic bombs or any other software or technologically damaging or harmful material. You shall not attempt to make unauthorized access to this website, the server on which the site is hosted, or any server, computer or database related to our website. You undertake not to attack this website through any attack of denial of service or an attack of distributed denial of service. Failure to comply with this Clause shall be considered an infraction as defined under the applicable regulations. We will report any failure to comply with this regulation to the corresponding authorities and we will cooperate with them to determine the identity of the attacker. Likewise, in the event of failure to comply with this Clause, authorization to use this website shall be suspended immediately. We shall not be held liable for any damage or harm resulting from a denial of service attack, virus or any other software or technologically damaging or harmful material that may affect your computer, IT equipment, data or materials as a result of using this website or downloading content from the same or those to which this site redirects you.23. LINKS FROM OUR WEBSITE
If our website contains links to other websites and third-party materials, said links are provided for information purposes only and we have no control whatsoever over the content of those websites or materials. Accordingly, we shall not accept any liability for any damage or harm deriving from their use.24. WRITTEN COMMUNICATION
The applicable regulations require that some of the information or notifications that we send to you be in written form. By using this website, you agree that most of the communication with us will be electronic. We will contact you by email or we will provide you information by posting alerts on this website. For contractual purposes, you agree to use this electronic means of communication and accept that all contracts, notifications, information and other communication that we send you electronically complies with the legal requirements of providing it in writing. This condition will not affect your statutory rights.25. NOTIFICATIONS
The notifications that you send us must be sent preferably through our contact form. Pursuant to the provisions in Clause 21 above and unless otherwise stipulated, we may send you notifications either by email or to the postal address you provided us when placing an order.
It is understood that notifications will be received and acted upon as soon as they are posted on our website, 24 hours after they have been sent by email or three days after the postage date on any letter. As proof that the notification has been sent it shall be sufficient to prove, in the case of a letter, that it was correctly addressed, that the correct postage was paid and that it was duly delivered to the post office or to a mailbox; in the case of an email, that the notification was sent to the email address specified by the recipient.26. TRANSFER OF RIGHTS AND OBLIGATIONS
The Contract is binding for both Parties, as well as for our respective successors, transferees, and heirs. You may not transmit, cede, levy or in any other way transfer a Contract or any of the rights or obligations derived from the same, without having obtained our written consent in advance.
We may transmit, cede, levy, subcontract or in any other way transfer a Contract or any of the rights or obligations derived from the same, at any time during the life of the Contract. To avoid any doubt, said transmissions, cessions, levies or other transfers shall not affect the rights that, as applicable, you have as a consumer recognized by law or cancel, reduce or limit in any way the express and tacit warranties that we may have given you.27. EVENTS BEYOND OUR CONTROL
We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under a Contract when caused by events that are beyond our reasonable control ("Force Majeure").
Force Majeure shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following:
- Strike, lockout or other forms of protest.
- Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster.
- Inability to use trains, ships, aircraft, motorized transport or other means of transport, public or private.
- Inability to use public or private telecommunication systems.
- Acts, decrees, legislation, regulations or restrictions of any government or public authority.
- Strike, failure or accident in maritime or river transport, postal transport or any other type of transport.
It shall be understood that our obligations deriving from Contracts are suspended during the period in which Force Majeure remains in effect and we will be given an extension of the period in which to fulfill these obligations by an amount of time equal to the time that the situation of Force Majeure lasted. We will provide all reasonable resources to end the situation of Force Majeure or to find a solution that enables us to fulfill our obligations by virtue of the Contract despite the situation of Force Majeure.28. WAIVING RIGHTS
The lack of requirement on our part for strict compliance on your part with any of the obligations assumed by you by virtue of a Contract or of these Conditions or a lack of exercising on our part of the rights or actions that correspond to us by virtue of this Contract or of the Conditions shall not constitute the waiving or limitation of said rights or actions, nor exonerate you from fulfilling said obligations.
The waiving on our part of a specific right or action shall not constitute the waiving of other rights or actions derived from the Contract or from the Conditions.
The waiving on our part of any of these Conditions or of the rights or actions derived from the Contract shall not take effect unless expressly stipulated that it is a waiving of rights and is formalized and notified to you in accordance with the provisions of the Notifications section above.29. PARTIAL ANNULMENT
Should any of these Conditions or any provision of a Contract be declared null and void by firm resolution from the corresponding authority, the remaining terms and conditions shall remain in effect without being affected by said declaration of annulment.30. ENTIRE CONTRACT
These Conditions and any document referenced in the same constitute the Entire Contract between the Parties as regards the purpose of the same, replacing any previous pact, agreement or promise made between the Parties verbally or in writing.
The Parties acknowledge that we have agreed to enter into the Contract without depending on any declaration or promise made by the other Party or that could have been inferred from any statement or document in the negotiations entered into by the two Parties prior to said Contract, except those expressly mentioned in these Conditions.
Neither Party shall take any action regarding any untrue statement made by the other Party, verbally or in writing, prior to the date of the Contract (unless said untrue statement was made fraudulently). The only action that may be taken by the other Party shall be due to breach of contract in accordance with the provisions of these Conditions.31. OUR RIGHT TO MODIFY THESE CONDITIONS
We have the right to review and modify these Conditions at any time.
The use of our website and the product purchase contracts through said website shall be governed by the laws of the Emirate of Dubai and the Federal laws of the UAE applicable thereto.
Any controversy that arises or is related to the use of the website or said contracts shall be subject to the non-exclusive jurisdiction of the Dubai courts.
If you are entering into the contract as a consumer, nothing in this Clause shall affect the statutory rights you have, as recognized in any applicable legislation in this area.33. COMMENTS AND SUGGESTIONS
Your comments and suggestions are always welcome. Please send any comments and suggestions through our contact form.34. ANNEX
Model withdrawal form (complete and return this form only if you wish to withdraw from the contract)
To: CICI Trading Services Company Limited
Registered Office: CICI Trading Services Company Limited with registered address at 140 Nguyen Trai, Ben Thanh Ward, District 1, Ho Chi Minh City, Vietnam, Zip code: 100000.
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on/received on (*):
Name of consumer:
Address of consumer:
Reason for withdrawal:
Signature of consumer (only for paper forms):
Date (*) Delete as appropriate: